Refund policy

Thank you for purchasing artwork from Caroline Sherrer Art. Because our products consist of original artwork, artist-produced fine art prints, and specialty art products, all sales made directly through our website are final, subject to the limited exceptions described below and any rights that cannot be waived under applicable law.

All Sales Are Final

We do not accept returns or exchanges for:

• Change of mind
• Incorrect size selection
• Framing or display preferences
• Color preference
• Duplicate purchases
• Failure to review the product description or dimensions
• Carrier transit delays alone, subject to the Lost Shipments section and any rights that cannot legally be waived
• Any other buyer-preference reason

This final-sale policy applies to:

• Original paintings
• Fine art prints
• Stickers
• Limited-edition products
• Made-to-order products
• Commissioned artwork
• Sale or promotional items

Please review the product title, dimensions, materials, edition information, border dimensions, price, and shipping information carefully before placing an order.

Color and Appearance

We make reasonable efforts to photograph and display artwork and products accurately. However, colors and brightness can vary between screens, devices, lighting conditions, printed materials, and the original artwork.

Minor differences between the image displayed online and the physical item are not considered defects and do not qualify an item for return or refund.

Order Cancellations

Orders generally cannot be cancelled, changed, or refunded after they are placed.

If Caroline Sherrer Art determines that an order cannot be shipped within the stated processing period, we will contact the customer with an updated estimated shipment date. Where required by applicable law, the customer will be given the opportunity to accept the delay or cancel the unshipped portion of the order for a prompt refund.

We may also cancel and refund an order because of:

• An inventory or availability error
• An incorrect price or product listing
• A suspected fraudulent or unauthorized transaction
• An address or shipping restriction
• An inability to fulfill the order safely or accurately

Damaged Items

Please inspect your order immediately upon delivery.

Please report shipping damage as soon as possible, preferably within three calendar days after the carrier records the package as delivered.

To report damage, contact us at:

carolinesherrer.art@gmail.com

Please include:

• Your name
• Order number
• A description of the damage
• Clear photographs of the damaged item
• Photographs of the exterior packaging
• Photographs of the interior packaging and protective materials
• A photograph of the shipping label
• Any visible damage to the shipping box or mailer

Please retain the item and all original packaging materials until we provide instructions. Do not discard the packaging or return the item without written authorization, because the carrier or insurer may require the original packaging when evaluating a claim.

A report submitted after the three-day period may limit our ability to submit or support a carrier claim. Nothing in this policy limits any rights that cannot legally be waived.

After reviewing the documentation, Caroline Sherrer Art will provide an appropriate resolution based on the circumstances, product availability, and applicable law. A resolution may include:

• Replacement of a print or sticker
• Repair of an original artwork, when appropriate
• Replacement with a mutually agreed item
• A partial or full refund
• Another mutually agreed resolution

Because original paintings are one-of-a-kind, an identical replacement may not be possible.

Incorrect Items

Please report an incorrect item as soon as possible, preferably within three calendar days after carrier-recorded delivery. Include your order number, a description of the problem, and photographs of the item, packaging and shipping label. Keep the item and all packaging until we provide instructions. This reporting request does not limit rights that cannot legally be waived.

If Caroline Sherrer Art sent the wrong product, size, or quantity, we will provide instructions and cover any required return or replacement shipping.

Do not return an incorrect item without first receiving written authorization.

Lost Shipments

If tracking has not updated for an unusual period or the carrier confirms that a package has been lost, contact us at carolinesherrer.art@gmail.com

We will work with the carrier to investigate the shipment. Once the shipment is confirmed lost, we will provide an appropriate resolution, which may include replacement or refund depending on the product and its availability.

A package marked delivered by the carrier is not automatically considered lost. Please first check:

• The delivery location
• Nearby entrances
• Household members
• Neighbors
• Building management
• The local carrier facility

Then contact us so we can assist with the next steps.

Rare Authorized Exceptions

Returns are not ordinarily offered. Any exceptional return must be expressly authorized by Caroline Sherrer Art in writing before the item is shipped.

Unless the return results from our error or verified transit damage, the customer is responsible for:

• Return shipping
• Tracking
• Insurance for the full purchase value
• Secure packaging
• Any loss or damage occurring during return transit

An authorized item must be returned in its original condition and packaging. Unauthorized returns may be refused or returned to the sender.

Original shipping charges are not refundable unless the return results from our error, verified transit damage, or another circumstance requiring reimbursement under applicable law.

Approved Refunds

Approved refunds are issued to the original payment method unless otherwise required or agreed in writing.

After a refund is issued, the customer’s bank, card issuer, or payment provider may require additional time to post the credit.

Print Club Subscriptions

Canceling a Print Club subscription stops future renewals under our Subscription Policy. Cancellation does not itself request a return or refund for an order already placed. Questions about an existing order are handled under this Return and Refund Policy, including any applicable rights concerning damage, an incorrect item or an unshipped delayed order.

Gallery and Retail-Partner Purchases

This policy applies only to purchases completed directly through our website.

Artwork purchased through a gallery, boutique, art fair partner, interior designer, or other third-party seller is governed by that seller’s payment, shipping, return, and damage policies. Please contact the seller that processed the transaction. This does not limit rights that cannot lawfully be excluded.

Contact

Questions about an order or this policy may be sent to:

Caroline Sherrer Art

Email: carolinesherrer.art@gmail.com